What is the quality of the clothes you sell?

Answer: We pride ourselves on offering high-quality garments. Our own-brand pieces are made with premium fabrics and attention to detail, while our vintage clothes are carefully selected to ensure they meet our high standards of craftsmanship and condition.

Are your vintage clothes authentic?

Answer: Yes, all of our vintage pieces are authentic, carefully sourced, and inspected for quality. We ensure they are true to their era and maintain their original charm.

How do I know my size?

Answer: We provide detailed size charts for each item on the product page. For vintage items, we also include measurements and advise checking against your own measurements to ensure the best fit.

Can I return or exchange items if they don't fit?

Answer: Yes, we accept returns and exchanges within 3 days of receiving your order, as long as the item is in its original condition. Please refer to our Returns & Exchanges policy for more details.

Are your clothes sustainable?

Answer: Absolutely! Our own-brand collection focuses on sustainable sourcing and production practices, and we also offer a curated selection of vintage clothing, which is inherently more sustainable by promoting the reuse of quality garments.

Do you restock popular items?

Answer: We restock some of our popular items, but due to the nature of vintage clothing, once an item is sold out, it may not be available again. Keep an eye on our website and sign up for our newsletter for restock updates.

How do I care for my vintage clothes?

Answer: We recommend following the care instructions provided on the item’s tag. For vintage pieces, hand washing or dry cleaning is often a safer option to preserve the fabric and fit.

Are the clothes machine washable?

Answer: Most of our own-brand clothes are machine washable, but we recommend following the care instructions on each product's label. Vintage items may require gentler care, so always check for specific instructions.

What payment methods do you accept?

Answer: We accept various payment methods, including credit/debit cards, PayPal, and other secure payment options. You can see the full list of available payment methods at checkout.

Do you ship internationally?

Answer: Yes, we ship internationally. Please check our shipping information for rates and delivery times to your country.

How long does delivery take?

Answer: Delivery times vary based on your location and the shipping method chosen. In general, orders within Hungary take 1-3 working days, while international orders can take up to 5-10 working days. You will receive tracking details as soon as your order ships.

Do you offer gift cards?

Answer: Yes, we offer gift cards! You can purchase them directly on our website. They make the perfect gift for fashion lovers!

What if an item I want is out of stock?

Answer: If an item is out of stock, you can sign up for a back-in-stock notification, and we will notify you as soon as it becomes available again. Alternatively, check out our similar items for other great options.

How do I contact customer service?

Answer: You can reach our customer service team via email at veksbrand@gmail.com or by using the contact form on our website. We aim to respond within 2 business days.

Are your clothes suitable for all seasons?

Answer: Yes, we offer a variety of clothing suitable for every season, including lightweight summer pieces and cozy winter essentials. You can filter items by season on our website to find exactly what you need.

How can I stay updated on new arrivals and sales?

Answer: Sign up for our newsletter to receive updates on new arrivals, exclusive promotions, and sales. You can also follow us on social media for the latest news.

Can I customize or personalize items?

Answer: Yes, we do offer customization or personalization services for our clothes. However, we offer a wide variety of styles and sizes, so you can find the perfect fit for your personal taste.

Do you offer any discounts?

Answer: We offer seasonal sales and occasional promotions. Be sure to sign up for our newsletter to get notified about special offers and exclusive discounts.

Can I track my order?

Answer: Yes! Once your order is shipped, we will send you tracking details so you can monitor your package until it arrives at your doorstep.

Are your clothes unisex?

Answer: Many of our pieces are designed to be versatile and can be worn by anyone. We offer both men's and women's clothing, as well as gender-neutral styles. If you’re unsure about sizing or fit, feel free to reach out to us for advice!